Q: Why I can’t register and login your website?

A: Please check your user name, password if it is correct, and make sure your browser(such as IE, Firefox,etc)if it supports COOKIE.

Q: Why should I register Sign-in-china.com to become a member?

A: Sign-in-China.com have different member rank, members can get 2% and even higher discounts. Registered members do not need re-enter contact information again when sending inquiry or order, they can check and manage their orders and inquiries.

Q: Product Warranty

A: www.sign-in-china.com online products including online technical support and maintenance, if you don’t have special specificaitions about the products, warranty time is 12 months from delivery time, for VIP customers, warranty time is 18 months.

Q: What should we do after confirming the invoice

A: According to the invoice amount, please arrange the payment to our website designated account , after payment, please provide us the bank copy. After we confirmed, we will arrange to prepare your order.

Q: How long we will ship the goods after confirming your payment?

A: After receiving your payment, usually we will ship the goods within 24 to 48 working times if you don’t have special specifications for the goods.

Q: How long customer can receive the goods?

A: Generally:
Global express: 3 to 6 days
By Sea : Usually it needs 10 to 30 days which depends on consignee address.(different regions of different transport time)

Q: How to resolve the damaged products caused by shipment?

A: After you found the packing and goods were damaged, please stop customer clearance immediately,take photos for all damaged parts,and contact your purchase department at once,they will help you to deal with all the problems.If you have insured on the products,you also should call the insurance company at once and keep the scene.

Q: Our delivery port and our warehouse

A: We have established our warehouse in Los Angeles, Bangkok, Moscow, the main shipping port in China is: Beijing, Hong Kong, Shanghai, Guangzhou, Shenzhen, Tianjin, Dalian, which is very convenient and can reduce your cost.

Q: How to apply for VIP membership upgrade?

A: Please register on our website www.sign-in-china.com , click on " My Account"，then click the "Member Discount" and while completing the form, the application will be accepted within 24 hours.

Q: How to inquiry your interesting product?

A: Please click the inquiry button on the product page, while adding the consultative questions to the inquiry content box, our customer service representative will respond to you.

Q: Where is our online payment?

A: Please login in www.sign-in-china.com, click on "My Account", then click on "online payment" you can see Paypal.

Q: How long is our working time?

A: According to "local working time"
We offer 24 hours emergency service, and within our working time, we provide professional and satisfying service.

Q: How to refund?

A: We can refund through PayPal.

Q: How about the package?

A: We will ensure safe package, if you found the package is damaged after receiving the goods, please call our service department, and send email to the service@chinasigns.cn with damaged package photo.

Q: How to get a VIP discount order prices?

A: Please use the vip account to register on our site, then place order or send inquiry through your account, the system will handle your order.

Q: Can we purchase the product which doesn’t show on your website?

A: Yes, we can.
After registration, please contact our customer service department, or directly send email to service@chinasigns.cn.